Delivery Services
Click and Collect
Hassle-free collection at either of our branches
Free standard delivery*
*with over $50 spent on eligible items
Standard Delivery ($25)
3-5 working days
Expedited Delivery($40)
Delivers same-day or in one business day!
Our Delivery Policy
- Our delivery services extend only to registered addresses in Singapore. Of which, we deliver only to addresses specified by the customer in the order details.
- We aim to process most orders within two business days (excluding dates of school closure).
- Orders are typically sent via third party-delivery companies. Tracking details will be forwarded to you upon pick-up by the respective couriers.
- The following products/categories do not count toward the minimum spend criteria ($50) for free standard delivery.
i) Rockschool/Trinity songbooks
ii) Electronic Drums
iii) Monitors & Amplifiers - Delivery and installation (if applicable) of Electronic drums & Monitors are fulfilled by Cristofori Music Pte ltd.
- Delivery costs and times quoted are estimates from our delivery partners. Oversized or bulky items may incur an additional surcharge. Also, delivery times may be affected by peak periods and/or holidays.
- We will not be held liable for any costs arising directly or indirectly from non-delivery or late delivery
Our Cancellation/Exchange Policy
- We are unable to cancel an order once it has been processed for delivery.
- Returns and/or exchanges are only accepted due to workmanship defects. Should such an incident arise, contact us with details of the issue within three days of receipt.
- Should the return/exchange be approved, the customer is expected to take the item to either of our branches for a one to one replacement or, should a replacement be impossible, a full refund.
- Exchange policies and warranties of Electronic drums & Monitors are fulfilled by Cristofori Music Pte ltd.
- We reserve the right to reject fraudulent claims including but not limited to: excessive returns, returning used/altered products, return of products not purchased from us.
